Here to help.

Use the same Apple Account that made the purchase. Open SlimeSim’s Premium page using the crown button, then tap Restore Purchases. An internet connection may be needed. If Premium is already unlocked automatically, there is nothing more to restore and the crown is hidden.

Lifetime Premium can be restored. Monthly Premium provides access while your subscription is entitled to access. Restoring a purchase does not start a new subscription or charge you again. Saved jars and session history are stored locally and are separate from restoring Premium.

On your iPhone or iPad, open Settings → your name → Subscriptions → SlimeSim, then choose Cancel Subscription. Access normally continues until the end of the paid period. Deleting the app does not cancel a subscription.

You can also open Apple’s subscription management. Monthly renewals are managed by Apple; we cannot cancel them on your behalf.

Both unlock all slime varieties, decorations, and unlimited fresh jars. Monthly renews automatically unless canceled; Lifetime is a one-time purchase with no recurring subscription. Your local price and purchase details appear before you confirm with Apple.

Buying Lifetime is a separate purchase and does not automatically cancel an existing monthly subscription. If you have both, turn off monthly renewal in your Apple subscription settings.

Check that the purchase completed under the Apple Account you are using, connect to the internet, and try Restore Purchases. A pending purchase may still require approval. If the issue continues, email us with the product purchased and any error message. Do not send your Apple Account password or card details.

Apple handles App Store payments and refund decisions. Visit reportaproblem.apple.com, sign in, and follow Apple’s refund request process.